Refund policy

Returns
Our return policy lasts 30 days. If 30 days have gone by since your parts were received,  we can’t offer you a refund or exchange.

Cancellation
Orders can be cancelled without a restocking fee for 72 hours after order is placed.  Most orders are make to order.  After the initial 72 hours, all cancellations are subject to a 20% restocking fee, and any applicable tax,  prior to a refund being processed.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Refunds are processed via the same method of original payment.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@haussinc.net.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items, within the first 30 days, if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@haussinc.net and send your item to: 12999 Murphy Road, Suite F, Stafford Texas US 77477.

Shipping
To return your product, you should mail your product to: 

Chopper Hauss

12999 Murphy Road, F1

Stafford Texas US 77477

You will be responsible for paying for your own shipping costs for returning your item, unless we fucked up. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If shipping recipient is outside of the US, recipient is responsible for any and all customs duties and taxes.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.